While
it may be safe to assume that people have positive attitudes toward
experimenting with new technologies in the workplace, it may be equally safe to
assume that you will encounter people in the workplace who have low
self-efficacy in experimenting with new technologies. Briefly describe a
situation in which you have encouraged people to use a new technology and have
been met with resistance or disappointing results. What attitudes did these
people exhibit? What behaviors did they demonstrate? Using Keller’s ARCS model,
describe how you could change the motivate on of these people, or learners, to
encourage success.
At present,
when we need distributed learning developed, we have to go through a contract
letting process that is bulky and cumbersome, at best. It takes months to meander through the
process. Often times the need has been overcome
by other events. And this process is
inefficient when updates to the courseware need to be made. To this end, the cell of training developers
that I work with is considering the purchase of either Articulate or Captivate,
e-learning
authoring software applications.
Some in
this group do not want to learn another program, and would be content with the
status quo. But the others want to drive
on with the purchase, which would allow us to develop our own IMI and other
courseware, and provide the means for rapid courseware updates.
I would
attempt to stimulate motivation using Keller’s ARCS model:
Gaining
and Sustaining Attention I would show them one of the many tutorials, live demonstrations,
or webcasts available and explain how easy these applications are to use. I would
explain that rapid revisions would take only days or weeks, versus the months
or years that are needed now.
Enhancing
Relevance
I would explain that the applications are relatively easy to learn and that
with practice would come proficiency.
Building
Confidence
Once I became proficient, or at least somewhat skilled, I would let them
experiment with the application, under my tutelage.
Generating
Satisfaction During the Building Confidence component, I would offer praise and
encouragement for the progress that they are making, providing that they are
making progress.